"At Azura Towers , we offer flexible cancellation policies to accommodate your needs. For bookings made 7 days or more in advance, we offer a full refund until 48 hours prior to check-in. Cancellations made within 24 hours of check-in will incur a 50% cancellation fee. Non-refundable bookings cannot be cancelled or modified. Please note that group bookings and special event bookings have separate cancellation policies."

A transparent refund policy should provide clear information on when refunds are issued, processing timeframes, and conditions for full or partial refunds. This information should be easily accessible to guests, ideally on your hotel's website or in the fine print of the booking confirmation.

Refunds are typically issued in the following situations:

1. **Cancellation by the guest**: If a guest cancels their booking before the check-in date, a full refund may be issued minus any cancellation fees.

2. **Late arrival or early departure**: If a guest arrives late or checks out early, they may be eligible for a partial refund depending on the hotel's policies.

3. **No-show**: If a guest fails to arrive without notice, they may be charged the full amount of their booking.

**Processing Timeframes**

Refund processing timeframes vary depending on the payment method used. Here are some general guidelines:

1. **Credit card refunds**: 5-7 business days

2. **Bank transfers**: 7-14 business days

3. **Other payment methods**: 3-5 business days

**Conditions for Full or Partial Refunds**

The following conditions may affect the amount of refund:

1. **Cancellation fees**: Some hotels may charge cancellation fees, which may be deducted from the refund amount.

2. **Non-refundable deposits**: Certain bookings may require a non-refundable deposit, which will not be refunded in case of cancellation.

3. **Special offers**: Refunds may be subject to special conditions, such as blackout dates or minimum stay requirements.

**Exceptions**

While a transparent refund policy is essential, there may be situations that require special consideration:

1. **Natural disasters**: In the event of a natural disaster, refunds may be issued in accordance with local regulations.

2. **Hotel closures**: If the hotel is closed due to unforeseen circumstances, refunds may be issued in accordance with local regulations.

At The Azura Towers, we take pride in providing our guests with a comfortable and hassle-free stay. To ensure a smooth experience, we have established the following comprehensive booking conditions.

**Payment Requirements:**

1. A deposit of 50% of the total booking amount is required at the time of booking.

2. The balance payment is due upon check-in.

3. We accept all major credit and debit cards, as well as cash payments.

4. A fee of 2% will be charged for all credit card transactions.

**Check-in Procedures:**

1. Check-in time is at 2:00 PM, and check-out time is at 12:00 PM.

2. Guests are required to present a valid government-issued ID (passport, driver's license, or national ID card).

3. A valid credit or debit card is required for all guests to verify their payment method.

4. Please note that a late check-out fee of 50% of the daily rate will be applied if guests do not check-out by 12:00 PM.

**ID Requirements:**

1. All guests must be at least 18 years old to check-in to the hotel.

2. Guests under the age of 18 must be accompanied by an adult and provide written consent from a parent or guardian.

3. A valid government-issued ID is required for all guests under the age of 21.

Deposit Policies:

1. The deposit paid at the time of booking is non-refundable.

2. Any changes to the booking, including date or room type, will incur a 20% penalty.

3. Cancellations made within 14 days of the check-in date will incur a 50% penalty.

Guest Responsibilities:

1. Guests are responsible for any damages or losses caused to hotel property.

2. Guests must respect hotel staff, other guests, and hotel property at all times.

3. Guests must adhere to the hotel's quiet hours policy (10:00 PM - 8:00 AM).

4. Guests must report any maintenance or housekeeping issues to hotel staff promptly.